Step one - talk to your GP or ACC Case Manager who can refer you for home healthcare. Alternatively call us direct on 0800 284 663. We'll talk about your situation and the best way you can access support or even private health if you are not eligible for funding.
Step two - once appointed, one of our registered nurses will visit you at home to assess your situation fully. This is an important part of determining exactly what you need, so you are welcome to have family or whanau member, or friend join you.
Step three - once we understand your needs, we work alongside your GP or health agency to develop a 'support plan' - this incorporates the steps and goals required to maximise your independence and specific tasks that your support worker will do to support you.
Step four - you'll be matched with a support worker or nurse most suited to your needs. They'll get to know you, support you and work with you to achieve your goals.