28th February 2021
CHANGE IN COVID-19 ALERT LEVELS EFFECTIVE 6am SUNDAY 28TH FEBRUARY 2021
The Prime Minister has introduced further measures for Auckland and the rest of New
Zealand with effect from 6am on Sunday 28th February 2021 and it is important you
take note of what these are.
As of 6am Sunday 28th February 2021 Auckland, moved to Covid-19 Alert level 3,
while the rest of the country went to Alert level 2. These alert levels are initially in
place for 7 days. Throughout this time Access Community Health will continue to
provide care and support to clients throughout New Zealand in accordance with
the MoH guidelines for the respective Alert Levels. However, our team who are
supporting you in the Auckland region may contact you to ask if you require non
essential cares or be wearing Personal Protective Equipment when they visit you in
your home. Please do not be alarmed, this is to ensure your protection as well as that
of our team. I would however like to ask for your help and letting us know in
advance if you or anyone in your home:
• is suspected or confirmed to have COVID-19
• have been contacted by a health official and advised you are a close,
casual or casual plus contact
• have been advised to self-isolate, self-monitor and or to take a test for
• have visited or been in contact with anyone who has visited the places
named on the MOH “places of interest” list
• have recently had a test for Covid-19 and are awaiting test results
• are unwell and have a cough, sneezing, runny nose, body aches or lost the
sense of taste/smell
If any of these apply to you or someone in your household, please call Access
Community Health on 0800 284 663 so we can ensure you and our team’s health and
wellness is prioritised. Please do not be offended if your care team ask you these
questions when they arrive at your home. Please note that you are also very
welcome to ask the same questions of our team. We have asked our teams to stay
home if they are unwell.
We also ask at this time for your understanding if our support teams are delayed
visiting you. As essential workers all our teams in greater Auckland carry a letter
explaining to authorities the vital role they play in looking after our communities but
they can still be stopped and asked to verify this.
As you can imagine, our Call Centre is particularly busy right now, so we ask that you
leave a voice message for any non-urgent requests – this will help keep the wait time
down for those people calling in with urgent needs. Alternatively you can email us
at firstname.lastname@example.org or contact us via our website Access Community Health
Contact Us for any non-urgent matters.
For up to date information on your care times and who will be attending to provide
your care, if you have not already, we would suggest you enrol in the My Access
personal client website that either you or your family and friends can access (with
your permission). To enrol or receive further information please e mail us on
email@example.com with your request . Please quote your name. Through this
website you are able to message us with non-urgent information or requests, and we
will get back to you as soon as we can.
For any health-related questions about COVID-19 please contact the dedicated
COVID-19 Healthline number (0800 358 5453), or your GP. You can find more
information on the Government Covid-19 Website https://covid19.govt.nz/
If you are required to be in self-isolation for one of the above reasons we will work
with you to develop an appropriate care plan. Our team will discuss this with you in
detail. They may ask if you have any household members living with you, family or
friends living close by who can support you with your needs at this time.
If you or your family have questions about this letter, please contact Access
Community Health on 0800 284 663
We want to re-assure you that we have taken many measures within Access
Community Health to support the health and wellness of our teams who care for you
and we are monitoring their health on an ongoing basis. We are communicating
with them frequently with updates.
Please do not hesitate to contact us should you require any further information or
Thank you for supporting us to support your good health.
Alison Van Wyk
CEO- Access Community Health
0800 284 663