COVID-19 (Novel Coronavirus) and Access Community Health

As you are all aware New Zealand has been responding to the global outbreak of Covid-19 (Novel Corona Virus).  With so much information circulating it is important that you have one version of the truth about what is really happening within our country and where you can find credible information.

The Ministry of Health website  is the go to site for all information. It is being updated daily with all relevant information about what the virus is, how it spreads and the precautions we all need to take. 

A letter has been provided to clients of Access Community Health and Total Care Health Services, regarding their care and support, following the outbreak of COVID-19 in New Zealand. To view these letters, please click below:


For any health-related questions about COVID-19 please contact the dedicated COVID-19 Healthline number (0800 358 5453)

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If you have something you would like us to share with others, please

In order to keep both our clients and staff safe in the evolving situation we would like you to please inform us if, you or a person living at the same address:

  • has returned from overseas in the last 14 days
  • is suspected or confirmed to have COVID-19
  • is a close contact of a person with suspected or confirmed COVID-19

If any of these apply to you or someone in your household, please call Access Community Health on 0800 284 663 so we can ensure you and our team's health and wellness is prioritised.

If you are required to be in self-isolation for one of the above reasons we will work with you to develop an appropriate care plan. Our team will discuss this with you in detai.

In some cases, our team visiting you may wear protective gear (like a mask or gloves) when they visit you. Please do not be offended.

Personal Protective Equipment (PPE)

Access Community Health continue to refer to Ministry of Health guidance in relation to the use of PPE (This does not take away from our normal infection control processes).

Click here to view the current PPE Guidelines for Support and Care Workers who work in Client's homes.

Food Safety and COVID-19

How can I stay safe and what precautions should I take when unpacking groceries?

"Click Here" to view a useful document provided by JAMA about food safety and COVID-19