Vacancies

Can you help us make a difference to the everyday lives of people in your community?

When you join one of the many Access teams across New Zealand you can enjoy being part of a diverse culture that celebrates individuality, independence, innovation and positive health and safety.

Vacancies

Current Vacancies

Whether you’re just starting out in the health industry, or you’re looking to further your career, you could find your place within Access's team of over 4,000 staff across New Zealand. Our teams work from regional support centres and in clients own homes and cover a diverse range of roles including support workers, registered and enrolled nurses, care coordinators, support worker coordinators,  administrators, trainers and managers. Check out our current vacancies below.

While we welcome expressions of interest, all applicants must have the right to work in New Zealand.

For all vacancies please download and complete an application form below.

Download an application form

  

Contact Centre Manager

06.07.17

Petone

Are you ready for an exciting challenge?

We are looking for a dynamic manager to provide leadership to our National Contact Centre function. This client centric service we provide fields all inbound phone calls from Access clients, the client's family members and our support workers aimed at providing a single point resolution for each call received.

We receive more than 2,000 inbound calls each day and make as many outbound calls meaning this person will manage a busy team of customer service representatives. On top of this function the role also manages our after hours care co-ordination team responsible for rostering all planned or unplanned support worker absenteeism so the client's care is always covered and consistently delivered.

This role will be extremely customer and quality focused and every decision will be made with the client outcome in mind. The role will be responsible for all recruitment and training of staff so It's critical to be able to manage a team of customer service representatives and co-ordinators closely and to monitor their performance through regular review and training.

Be our next amazing leader

To apply for this position we will be looking for a candidate who has:

  • Experience as a senior manager or have Contact Centre management experience
  • Understanding of operational procedures, including call forecasting, managing call volume and resource optimisation
  • A proven track record in staff recruitment and development
  • A thorough understanding of financial reporting and Key Performance Indicators

This role reports directly to the Chief Operating Officer and sits amongst a tight Regional structure to promote strong communication across the entire Access national network. The role manages approximately 40 FTE, including team leaders.

If this role interests you and you feel you're suitably experienced or qualified, please submit your application to ross_maclean@access.org.nz

Deadline for applications midnight Sunday 16 July. For a copy of the job description click here.

Only applicants with the right to work in New Zealand will be considered.

To discover more about how Access helps people remain independent in their own homes please see our YouTube video below or visit www.access.org.nz