It's completely different to retail... I'm helping others
Young Rose Loto is excited to be the new kid on the block, having joined a team of eight care co-ordinators in the Access Porirua office. Having felt unfulfilled in a retail job she now feels like each new challenge she is faced with just means she learns something new every day. And that brings a greater sense of achievement than her previous roles in retail. 'My grandparents receive care so I already knew how vital the home care industry is to keeping people in their homes. So to be a part of this, knowing these are other people's parents and grandparents, makes me feel good,' she says.
'There are certain similarities with retail, in terms of dealing with different people, situations and providing a service, but I just wasn't stretched,' says the recent school leaver. 'Now no day is the same! It's a real juggling act requiring multi-tasking. I'm involved in rostering, finding cover for leave or sickness. I need good knowledge of local geography to work out who can travel to clients and where to send support workers. It's busier as you need to manage other people, the support workers out in the field. Part of the role requires ensuring attendance. Sometimes support workers may be held up due to traffic, or emergencies at a previous client and you need to bridge that gap in communications. The role is very much a gateway between support workers, clients, the nurses and the referrals team.'
So what would Rose say to anyone else out there thinking of doing this role? 'You've really got to think on your feet but you'll feel a sense of accomplishment. It's fast paced but that makes the time fly. You're doing something that will help others and you have a real responsibility. My best advice is always be prepared two days ahead. Plan ahead for every situation.'