Bringing healthcare home

Today our nationwide team of skilled nurses and 4,000 support workers visit over 20,000 people in their own homes to provide nursing, personal care, rehabilitation and household assistance. Across New Zealand we make three million visits per year, ensuring people can remain active and independent in their own homes and community.

We pride ourselves on having a team that’s among the most highly trained in the industry. All of our support workers train for NZQA accredited certificates, ensuring we deliver best practice with a team you can trust.

Your care and support will be delivered by a team of four key functions working together from your local support centre.

Support workers. You'll get to know your support worker as they spend time getting to know you. They provide vital day to day assistance to support you to stay independent, safe, clean and healthy. Services may be personal such as showering or just help to clean the home. Appropriately trained support workers can also provide more complex support such as medication management, mobility assistance and bowel care.

Clinical staff. Our registered or enrolled nurses, occupational therapists, physiotherapists, speech therapists and social workers visit our clients in their homes to carry out assessments, develop and oversee the support plan and work closely with the support worker.

Care coordinators. Our teams schedule visits, matching support workers to clients based on the support needs of the client.

Regional managers. Many of our managers are former nurses and oversee the delivery of our service including, in most cases, provision of clinical oversight.

You can learn more about some of our staff here.

Access believes that health involves the whole person, not merely the absence of disease or ill health. The enjoyment of the highest attainable standard of health is a fundamental right of everyone. We develop your support plan (your specific services) in partnership with you and your family or whanau. This ensures you play a part in the services you receive.

With our restorative approach we support you to regain as much independence as you can, so think of us as your helping hand.

Respecting you and your home

We treat each person as an individual and respect your social and cultural needs. Our commitment to the Treaty of Waitangi extends to cultural training and understanding of te whare tapa whā.  When providing personal care we'll respect your dignity so that you never feel uncomfortable in your own home.

We respect and celebrate multicultural New Zealand and where possible try to match you with support workers who share a common language or culture.

A member of the Green Cross Health group

We are a member of New Zealand's leading primary healthcare organisation and the same family as Unichem and Life pharmacies and Green Cross Health Medical centres.

Total Care Health Services

Access owns a leading team of wound care specialist nurses, trusted by ACC, called Total Care Health Services. You can find out more about them and their services by clicking here.